Zune Hell

I was in Zune hell on Christmas Day, but I am getting out. I am returning the Zune I got for Christmas and going back to my iPod. I spent several hours trying to get it to work. I give up. Not my idea of fun. When I hooked it up at first, I got all sorts of error messages saying I needed to install software. When I tried to install the software, it crashed. After several tries and reboots of the computer, I got the software to install, then it told me I needed to install yet more software. (All this software was the "babysit" kind, where you have to hit "next" every 5 to 10 minutes). I finally got all the software installed, then it wanted me to sign in and create an account, then start the free 14-day trial. Will someone tell Microsoft that the landing page after signing up for the 14-day trial should give some kind of hint as to what to do next? All this took hours. I finally got the software running, and figured out how to find a song. But I made the mistake of double-clicking on the song, and it wouldn't stop playing! Nothing I did could stop the song. I had to control-alt-delete to run task manager to kill the program to stop the song. And the Zune still won't work. No matter what I do, it says "music" --every button I push, and I've tried them all, in various combinations. "Music" says the display, mockingly, with no sound. The battery icon indicates a full charge. I realize that a few more frustrating hours could get me video in my pocket, but I am going back to my iPod, which installed and updated first time and every time. I'd rather have less stress and less video in my pocket, than more of both.