Monday, June 2, 2008

New Airline Baggage Policy

American Airlines is setting precident for a new policy - charging for checked baggage. It is likely other airlines will eventually follow suit, unless they can recognize how stupid this is.

"Customers who purchase domestic economy class tickets on or after May 12, 2008, but before June 15, 2008, may check one bag for free and check a second bag for $25 each way. Customers who purchase domestic economy class tickets on or after June 15, 2008, will be charged $15 each way for the first checked bag and $25 each way for the second checked bag."

What is your opinion on this?

Here is mine:

- I would like to think I will steer clear of this policy, as long as possible, but there could be the point where the price of the ticket plus baggage is cheaper, so I'll just be annoyed and pay it. But, given that generally airline tickets are the same, I'll likely just go with another airline even for a few bucks more, just to avoid the hassle.
- Up until now airlines have encouraged people to check bags to save cabin space (the upper bins above the seats), but now, to save a buck, people are going to take as much as possible into the cabin. This will lead to crowded aisles as people try to shove their stuff in place, causing delays in boarding and deplaning, which in turn will cause dissatisfied customers!
- Just as people hate all of the hidden fees on credit cards and cell phone contacts, soon they will hate airlines for all of the hidden fees and policies

The policy will drive away business and negatively impact customer service - not too smart, if you ask me.

- April