Zune Hell

I was in Zune hell on Christmas Day, but I am getting out. I am returning the Zune I got for Christmas and going back to my iPod. I spent several hours trying to get it to work. I give up. Not my idea of fun. When I hooked it up at first, I got all sorts of error messages saying I needed to install software. When I tried to install the software, it crashed. After several tries and reboots of the computer, I got the software to install, then it told me I needed to install yet more software. (All this software was the "babysit" kind, where you have to hit "next" every 5 to 10 minutes). I finally got all the software installed, then it wanted me to sign in and create an account, then start the free 14-day trial. Will someone tell Microsoft that the landing page after signing up for the 14-day trial should give some kind of hint as to what to do next? All this took hours. I finally got the software running, and figured out how to find a song. But I made the mistake of double-clicking on the song, and it wouldn't stop playing! Nothing I did could stop the song. I had to control-alt-delete to run task manager to kill the program to stop the song. And the Zune still won't work. No matter what I do, it says "music" --every button I push, and I've tried them all, in various combinations. "Music" says the display, mockingly, with no sound. The battery icon indicates a full charge. I realize that a few more frustrating hours could get me video in my pocket, but I am going back to my iPod, which installed and updated first time and every time. I'd rather have less stress and less video in my pocket, than more of both.

Targeted use of Internet Advertising.

As an Australian living in the UK my internet browsing habits are probably a bit different to most of you and I have noticed an interesting marketing tool that may be of interest.

I read the Sydney Morning Herald almost daily, because it keeps me up to date with what's happening at home and it also because I like it's coverage of world affairs.

Recently I have noticed that the advertising I see on the site is particularly targeted to my circumstances. In particular I see advertisements for currency exchange services and ads from recruitment agencies offering me the opportunity to be 'head hunted' back to Australia.

Obviously the web site identifies my location from my IP address and targets the advertising appropriately.

Everybody wins from this. The normal, Sydney based, advertisers don't care whether someone in the UK doesn't see their ads and presumably don't demand a reduction because of it. It's probably in the fine print. The targeted advertiser is offerred a chance to advertise in a major publication at a fraction of the cost of the full rate. The newspaper makes some extra revenue and even I don't mind seeing ads that are more relevant to me. Actually it makes me feel kind of special.

Check out http://www.smh.com.au/ if you want to see what I mean.

What other clever uses of internet marketing have people seen. I know every time I go online to Amazon I get an email from them.

Fat Silver

What can marketing/marketers contribute to economic revival?

This post was submitted on behalf of Janetta:

Now that economic growth based upon easy credit has ground to a halt the rhetoric has changed from “spending too much”, particularly in the retails sectors, to “spending too little”.

The high street has responded with sales and promotions. The government is trying to respond via fiscal policy. Namely, changes income tax and VAT. Are these responses likely to be effective and what are their outcomes, both intentional and not intentional in the short to medium term?

Customers, who have any purchasing power, will benefit from the sales and promotions which will generate some cash for the retailers but not as much per item as they had anticipated. Everyone, regardless of income will benefit from the 2.5% reduction in VAT, which is a positive step in itself as VAT is a regressive tax which falls disproportionately on those with lowest incomes. It is, however, unlikely to generate much additional spending as demand is relatively inelastic in the current economic climate, as the retailers are discovering, with up to 50% reductions still not resulting in the required additional sales of goods.

From a marketing perspective such broad brush responses only form part of the environment in which they operate. Decisions will have to be made as to where a good or service is to be positioned in the market and specifically and who the likely customers are. Some people in the upper to middle class/income group may well be better off due to the environment outlined above plus reduced interest rates on their mortgages. There may well be scope here for marketing higher end goods and services targeted at this group.

Conversely, it has already been noted that changes in customer behaviour in favour of cheaper alternatives such as discount retailers such as Lidl and Aldi and choosing eating at home options rather than eating out (Dominos). Has this been a temporary “knee jerk” reaction to media hype regarding the effects of a recession on “everyone” when in fact many people such as those in secure public sector jobs may well be better off than they were before? Unemployment will fall, as always, disproportionately, on manufacturing, retail and non statutory service sectors, belying the fact that these are the sectors which successive governments have propounded to assist to underpin economic growth.

How the labour market responds over the next few months will generate challenges and opportunities for marketers. Those who correctly identify their key segments and customers and act ahead of competitors in generating demand for their products and services may well change the domestic retail and service landscape determining which businesses thrive and those which fail. Marketing may be a more powerful instrument in determining the economic future than the blunt ones so far proposed by the government.

Janetta Jones

Barclays - Slippery Slope?

This article is submitted on behalf of Ceri:

Although the banks have dominated the news over the past few months my posting is nothing to do with the bailout of the banks, mortgages or interest rate cuts.

Having bought my house less than 2 years ago, when house prices were at their peak, I try and avoid the majority of the depressing news items on the current economic climate in fear of finding out that my house is now worth significantly less than I paid for it. Instead, I decide to spend my evenings watching people like Esther Ranzen being locked in a box and eating eyeballs.

It was during one of the commercial breaks for ‘I’m a Celebrity get me out of here’ that I first saw the new Barclaycard commercial – the one with the man going down the waterslide. I’m sure that the majority of you have seen it by now, but for those who have not here is a little bit about it:

It begins with a geeky office worker stripping to his pants and leaving the office for home through a store cupboard. Once in the store cupboard he then jumps on this huge waterslide that travels around the city (Sao Paulo and Rio de Janeiro – I think). It goes via a grocery store and a library until finally arriving at his house. I forgot to mention that he picks up a banana on the way and gets stuck in the library. If your thinking random, very random then your right.

The first few times I saw this commercial I had no idea what the advert was trying to tell me about Barclaycard. Having just started an MBA module as part of my MBA I watched the advert with my MBA hat on and thought – who is the advert trying to target? What is the advert trying to tell me? Does it make me want to run out and get a Barclaycard? The answers to these questions at the time were ‘don’t know’, ‘don’t know’ and ‘no’.

However, having now seen the advert a few times, there is undoubtedly something about it that makes me want to stop and watch. It is humorous, intriguing and the Bellamy Brothers theme tune will have you dancing about your living room like John Sargent.

The commercial is in fact advertising the new Barclaycard contactless technology http://www.barclaycard.co.uk/personal-home/easy/ - however this is insignificant. The commercials real merit is in the impact it will have had on the awareness of the Barclaycard brand. You Tube have labelled it the best commercial of 2008. I am interested to see what you think.

Put your volume on max, enjoy and let your love flow!

http://www.youtube.com/watch?v=6JUKjR-5UzI

Ceri

Zero Finance Car Marketing

Car Finance Marketing
In recent times I am starting to hear a lot of advertising on the radio for zero percent finance. The likes of Vauxhall and Renault are advertising it and Volkswagon is pushing it on commercial vehicles. And it sound like a great deal, especially when no one is lending money. I suspect that you don't gain much out of it. The price of the car will be adjusted to cover the cost of the dealer borrowing the money and lending it to you for free. But with interest rates at all time lows that differential has eroded and is far less noticable. It makes good sense for a strong company like a car manufacturer to borrow at these rates and use it to entice you to buy their product. But will car companies get burnt the way banks have in the last year. I presume they are not naive and will have thought of the risks (although I would have said that of the banks a year ago). I think it's a smart piece of lateral thinking and clever marketing.

End of an era for the UK High Street

It's been a long time since I actually bought anything from Woolworths but I was sad to read of its demise today. Back in the 80s I worked in my local Woolworths, sweeping up after school, and later as a supervisor of Saturday till staff. The store had a family atmosphere (complete with elderly matriarchs in the cash office and an avuncular manager). A full time job there was seen as a career by many of their staff.

Woolworths has been an icon of the High Street since 1909 (when the US-owned F W Woolworth & Co Ltd opened their first stores), and a fixture of the FT30 index of leading UK companies (a precursor of the FTSE100) since its inception in 1935. A year from their centenary, Woolworths has a nationwide network of over 800 stores, and 30,000 employees who now face almost certain redundancy. Having rejected a bid from frozen food chain Iceland only 3 months ago, today Woolworths failed to find a buyer to save them, and they appear to have collapsed under the weight of spiralling debt.

"Woolies" has (or had) a special place in the UK's national psyche. A Woolworths store was once a treasure trove of useful household items, quality toys and games, pop music (particularly back in the 7-inch era), "pick 'n' mix" confectionery, and the only photo machine in town. Their brand was a byword for economy and variety.

Perhaps inevitably, as UK society and consumer behaviours have evolved over the last two decades, Woolworths lost focus on (or could not maintain) their core competencies and - aggressive business policies aside - its survival this far has largely relied on increasingly low quality goods. As a result, although a certain nostalgia remained, their brand lost its lustre and its meaning. As a recent article in The Guardian's online edition stated, "it is no longer clear what the store is for... Woolies has outlived its usefulness and many of its products can be bought more cheaply elsewhere."

A brand can outlive you, but it cannot save you.

Now, anyone know where I can get some passport photos done?

Marketing of Public Safety - The Dilemma

As a police officer studying Marketing as part of my MBA studies I have been interested in the role of marketing within the police service.
If the primary purpose of policing is to improve public safety it is essential that the police service address two critical issues. One is improving the actual safety of the public i.e. reducing crime rates and detecting reported crimes. The second is to reduce the fear of crime. The fear of crime refers to the fear of being a victim of crime as opposed to the actual probability of being a victim. The fear of crime can have a number of damaging effects on individual and community life.
The problem for the police service is that the fear of crime is often disproportionately higher than the actual crime rates. The dilemma for the police service is that in marketing police success and ‘actual crime rates’ only raises awareness of crime and disorder as an issue and as a consequence (I suspect) increases fears of becoming a victim. For example, a past initiative has been to inform local residents of the outcome of search warrants targeting local drug dealers. Whilst this may reassure some local residents and convince them that the police have been active and have addressed a local problem, for those that were previously unaware of the local drug problem the marketing of the operation has only alarmed them that they have drug dealers in their neighborhood.
I would be interested to receive your comments on this dilemma. I remain convinced that marketing has a positive contribution to make towards improving public safety I have just not yet figured out what it is.

Can we beat the credit crunch?

Economic Downturn?...Dwindling Sales?...Maybe not. Some companies have made strong sales recently, despite the gloomy financial climate. Domino’s and ASOS are two successful examples. Domino's has benefited from consumers tightening their belts to save money, as eating at restaurants becomes increasingly expensive. While ASOS discounted clothes have continued to be in steady demand from young customers. In addition, both of these companies focus on on-line shopping as their main retail channel.

I’m sure we can find various other examples such as “pound” or “dollar” stores and discount chains. But the question for us marketers is: Can every retail company beat the credit crunch by implementing new marketing strategies to cater for the cautious consumers? Can it also be the case for those companies that position themselves or some of their brands extremely high in the consumer’s mind (such as luxury brands)? How about niche or specialist companies?...What do you think?

Here is the story from BBC news website:
-------------------------------------------------------------------------------------------------------------------
Two firms - a fashion retailer and a pizza firm - have bucked the trend and seen solid sales recently, despite the economic slowdown. Online fashion firm ASOS saw sales more than double in the six months to 30 September, compared to the same period a year earlier, a trading update shows. Meanwhile Domino's Pizza saw sales up 8.8% year-on-year in the third quarter.

Both companies remain positive in their outlook and expect strong growth to continue, as consumers seek out deals. Despite the good news, shares in both companies slipped 2% during morning trading.

Many firms have been hit as consumers try to tighten their belts, following higher fuel prices and mortgage costs. However ASOS, which has its own brand clothing as well as discounted designer labels, has benefited from solid demand from young customers and a shift to online spending. Chief executive Nick Robertson said: "We believe that our business dynamics and customer base should be resilient to the wider economic issues and that online shopping will continue to gain market share."

Domino's has also benefited from consumers' desire to save money, as eating at home becomes increasingly attractive. James Cooke, an analyst at Panmure Gordon stockbrokers, said: "Despite the slowing of the economy and squeeze on consumer spending, Domino's Pizza continues to see organic growth in the business".

Advertising invades U.S. Air seat trays

There is tremendous competition for the consumer's attention these days. Any opportunity to grab his or her awareness--even for a moment--is precious. The other day, I noticed that advertising has now crept onto the fold-down trays on U.S. Airlines' seats. On busy flights, the crew will sometimes ask passengers to have their trays opened before the beverage station reaches the the passenger, prolonging the exposure to the advertising message. Hopefully, with clear plastic glasses, the beverage will not cover the advertising message.

This is one of the more devious tactics I have seen recently. It will be interesting to see if passengers--used to nice, neat, clean trays--will object to what may seem like aesthetic revulsion.

Back on the Coffee Bandwagon

I happen to come across this opinion editorial that appears to confirm what a lot of people are saying about the mighty Starbucks brand.

Rebates Stink

I said I would rather buy an item for $19 rather than an identical item for $20 with a $5 rebate. This is straight math: Estimated time to fill in the rebate form once you have everything ready: 5 minutes. Chances of having everything ready without spending gathering time: 10 percent, tops. What you need ready is: the rebate form, the receipt, the box the item came in, a knife to cut the box, a larger than normal envelope, extra stamps, and a pen. I estimate at least a 10 percent chance of spending 30 minutes to try and gather everything, then giving up and not getting the rebate . Average gathering time is about 10 minutes. Then there is the tracking time, of about 10 minutes spread over the 6 to 8 weeks it takes to get your rebate back, and where you get mad at someone if the rebate doesn't show up. Chances of the rebate not showing up for whatever reason, at least 10 percent. Time spent in chasing down a rebate that does not show, 60 minutes. Time spent in cashing the rebate check: 1 minutes.
So here we are:
5 minutes -- filling the form
0 minutes --gathering times 10 percent
10 minutes -- gathering times 80 percent
60 minutes -- chasing no rebate times 10 percent
10 minutes -- tracking time spread over 6 - 8 weeks.
5 +8 + 10 + 6 + 1 = 30 minutes

Extra stamps cost about 80 cents

chances of no rebate -- 20 percent (10 percent your fault due to gathering difficulties, 10 percent other).
So the rebate sender spends a half an hour for an 80% chance of getting $5 less 80 cents in stamps, and a 20% chance of spending another hour plus for nothing. That is way less than minimum wage.

No thanks.

Eat your words!

I have never seen advertising like this before. But I've always wanted to be able to eat my words.

"Marketing works, but only if you have the right product."

Just read this article that suggests that various marketing channels and methods will only work if the product is right. The author downplays the effectiveness of interruptive advertisements such as TV, radio and banner ads, and emphasizes in the future, it will be all about viral or social marketing.

Creative?

I was browsing through my typical list of websites for the evening and came across this interesting collection of ads.

This one is my favorite









However, this one reminded me of

Mr. Clean from our course

Click title for entire collection.

Cell phone users outside U.S. secretly tracked

http://www.msnbc.msn.com/id/24969880/ the privacy issues mentioned here support the doubts that were raised during the datebook phone service presentation.

Rewards program for coffee

With rolling out their new free Wifi internet access, Starbucks is looking to gather the goods on you in return. Article in title.

how will GM market remaining inventory?

Today Gm announced closing of 4 truck & suv plants. Gas price is predicted to increase more.So how will GM market the remaining inventory on hand with already declining sales. The only avenue I see is marketing in countries like Venezuela where gas price is 19 cents due to subsidy. This was they can get rid of inventory on hand and focus on smaller cars like in Europe ( as gas prices were always high there)

New Airline Baggage Policy

American Airlines is setting precident for a new policy - charging for checked baggage. It is likely other airlines will eventually follow suit, unless they can recognize how stupid this is.

"Customers who purchase domestic economy class tickets on or after May 12, 2008, but before June 15, 2008, may check one bag for free and check a second bag for $25 each way. Customers who purchase domestic economy class tickets on or after June 15, 2008, will be charged $15 each way for the first checked bag and $25 each way for the second checked bag."

What is your opinion on this?

Here is mine:

- I would like to think I will steer clear of this policy, as long as possible, but there could be the point where the price of the ticket plus baggage is cheaper, so I'll just be annoyed and pay it. But, given that generally airline tickets are the same, I'll likely just go with another airline even for a few bucks more, just to avoid the hassle.
- Up until now airlines have encouraged people to check bags to save cabin space (the upper bins above the seats), but now, to save a buck, people are going to take as much as possible into the cabin. This will lead to crowded aisles as people try to shove their stuff in place, causing delays in boarding and deplaning, which in turn will cause dissatisfied customers!
- Just as people hate all of the hidden fees on credit cards and cell phone contacts, soon they will hate airlines for all of the hidden fees and policies

The policy will drive away business and negatively impact customer service - not too smart, if you ask me.

- April

Top Global Marketers

Who are the top global marketers? According to Advertising Age, there are two parts to the answer: top advertisers by media spend and the international agencies that handle them. The annual report, now in its 21st edition, is referred to as 'the dots'.
Some of the things that I found interesting in review the annual report include:
- Ad spending is tracked by a number of organizations: Neilsen, IBope, PARC, more
- The top spender is Proctor and Gamble, spending over $8.5 Billion dollars worldwide
- Many of the ad networks are owned by the same holding company (see page 3 of globa accounts report)
- Multiple networks will handle the same brand, and in some cases, ownership is broken down by line of the brand; for instance, Ford has 15 different accounts.
- You can view ownership by advertiser or account

Enjoy!
April

Free Gas Cards

The Thursday before Memorial Day weekend, Verizon Yellow Pages caused havoc at the Bragtown Shell. Cars were lined up for hours to receive a FREE $40 gas card, sponsored by Verizon Yellow Pages and given to the first 200 cars. Although people were intrigued enough to start lining up just after midnight, was the promotion effective? Will customers remember that Verizon Yellow Pages sponsored the event or will they only remember the free gas? Would this promotion have been more effective if it was sponsored by a company in the industry of gasoline (such as Shell or Exxon)? If Shell gave me a $40 gift card, I would be more inclined to visit their gas station in the future.

http://www.newsobserver.com/news/story/1082668.html

Strong Brands

Companies such as Prada, D&G and Christian Dior have established themselves as top of the line brands. Their strong image allows them the opportunity to penetrate markets outside of their primary focus. Although these three are high fashion brands, they have moved into the mobile market. Christian Dior, a high fashion brand, has recently announced they will be releasing a line of cell phones. Although the average price for a smart phone is $101, Dior will be retailing their new phones for a high $5000 each. Due to the price range, Dior’s cell phones will not be competing with Motorola or Nokia but rather Prada and D&G in the newly created market for brand-name cell phones. Does strong brand awareness allow companies the ability to create new markets?

http://tech.yahoo.com/blogs/hughes/27919

Buy One Get One Free Deal - on Houses!

I just read this online and had to post it. The prevalent marketing and pricing strategy of offering "buy one get one free" has reached a new level: homes. A housing developer in So-Cal is offering a free $400.000, 2000 sq ft house in Escondido, if you buy a $1.6 million house in San Pasqual Valley. How really effective is this pricing/marketing strategy? At the least, he is getting some free publicity.

Microsoft re-launches advertising under a new brand

In a recent lecture we discussed rebranding, I wanted to share with you a real live example of Microsoft Advertising (a new brand launched only last week).

Justification for rebranding:
Over the past year, Microsoft has both launched multiple online advertising solutions + has acquired new firms i.e. Aquantive. This has left its clients confused to the say the least. New brand will pull together existing products such as Advertiser and Publisher Solutions Group (APS), Atlas, AdECN, adCenter, DRIVEpm under “Microsoft Advertising”

Beyond the new logo:
The personality of the brand will be focused around 3 key areas:
1. Performance: media and technology offerings help advertisers and publishers drive superior results;
2. Insight: sophisticated data collection and analytics systems help provide critical insights to our customers about their business;
3. Expertise: talented and dedicated employees (all of you) bring a tremendous amount of expertise around media and technology to help our clients solve complex business problems.

Link to the new brand: http://advertising.microsoft.com/coa

Recent articles on the topic: http://www.foxbusiness.com/story/markets/industries/technology/microsoft-highlights-breadth-mobile-advertising-advance/-1782649517
On a side note - From the article above, here is something we discussed/demoed in class
“Microsoft also announced plans to further expand its mobile offerings for advertisers to now include mobile search advertisements on Live Search Mobile. For the first time invited advertisers can create keyword campaigns through Microsoft adCenter that target customers on the go while they are using Live Search Mobile. This will be the first time that Microsoft has enabled advertisers to monetise its popular mobile search service. The beta is currently available in the US and will be expanded in the second half of 2008”

Social Networking Potentials

There is a concept in viral marketing called Social Networking Potentials -- individuals who have enhanced influence over otheres through social communities such as MySpace, Facebook, You Tube, blogs, online bulletin boards, etc. Survey research can quantify the potential of users depending on their responses to a number of variables such as group membership roles, leadership, recognition, contributing to or publishing in various media, and so on. The advantage of using these SNPs to pass on marketing messages is the low expense and the flexibility of such a campaign.

To me this makes sense. It's old-fashioned word-of-mouth marketing amplified by the online social communities. Do you think this is a good way for a new product to get a "buzz"?

Those Silly Little Links

So I was reading the news on MS-NBC yesterday and noticed something: A whole bunch of tiny advertisements under the heading “Sponsored Links”. The products I typically see there are for everything from refinancing to weight-loss products to improving computer performance. Pretty much, it’s all of the same spam I used to get in my email before I put the spam-filter on it.

My question is: Who even notices these things? I mean, I see them, but I never think of clicking on them, just like I never clicked on the links in the spam emails that were sent to me. I have to wonder if there is any kind of real revenue generated for the people using this as a means of advertising.

I’m guessing there has to be some effectiveness to this kind of advertising, but I have to also question if the people clicking on the links are really the target demographic of the advertisers. Really, it looks more like a ploy of desperation and complete lack of a marketing strategy. It must have some effectiveness, though… The ads have been there for quite some time.

CMO success at Macy's

http://online.wsj.com/article/SB121133559993909309.html
An article and interview with the CMO of Macy’s provides great insight into some of the ways in which CMOs are being successful. The CMO is also the head of the online business in this case. He is working with celebrity endorsers and mass marketing specific brands, and at the same time utilizing new and old media in innovative ways to build on the brand. His involvement in the online business means that he is directly involved in building the Macy’s customer experience for the web, which could potentially be a very significant revenue stream in the future. The ‘My Macy’s” initiative works on both local levels through newspapers and local ads, and the on the web. They are also building a strong integration of the online and in-store inventories to simply the purchasing process.

What are you doing with your gov't rebate check?

Now that the rebate checks are in the mail and the economic stimulus package is well under way, what are the consumers doing? Clearly the government is hoping you will spend, spend, spend. Unfortunately for retailers, the needle barely moved on consumer spending which was up only 0.2% in April. I had expected more companies to actively market to $106.7 billion up for grabs after Congress passed the bill in February. So far the only thing noticeable is the lack of spending by the consumer and the lack of marketing by the advertisers.

Perhaps overcoming four straight months of job losses, a wobbly stock market, plunging home prices and record high gasoline price hasn't left consumers in a buying mood no matter where the money is coming. But that would be responsible buying behavior and that's NOT the American consumer I know.

New Targets

With mobile phones being the new big thing in advertising I thought it would be interesting to examine another sector in the mobile market, that of the phones themselves and how they are targeted. Specifically I've been reading a little about the next generation of smartphones and found it interesting to see how trends have been going recently.

Since their inception smartphones have been designed and targeted towards mobile professionals, or people with lots of money and the need for nifty gadgets. But business has really been the target because the features designed into such devices naturally lend themselves to business. You'd only see Blackberries on those that got them from work to keep in touch via email at all times.

But then in the last few years there has been a shift in the marketing of these products. Now Blackberries are being loaded up with features and apps that are meant to appeal to a wider consumer base and not being targeted solely towards businesses anymore. They are trying to become the phone for anyone and everyone who talks, texts and emails.

The flip side is the iPhone, created for the individual, they are now working to incorporate enterprise email capabilities to begin to market towards businesses. While I personally haven't seen much marketing on either of these products yet, except for the writeups online that I've read, I think it will be very interesting to see how things pan out when the next generation of Blackberry and iPhone hit the shelves and start really competing for similar targets.

Differentiation: The Wii Factor

“We are not competing against Sony or Microsoft. We are battling the indifference of people who have no interest in videogames” – Satoru Iwata, President and CEO, Nintendo Co.

As Microsoft and Sony spent heavily to beef up their next gen systems, Wii has quietly taken a relatively low tech machine and proudly winning the console match. Wii is practically sold out everywhere these days, 16 months after its Dec ’06 launch - an amazing feat in this highly competitive industry.

Here’s a quick comparison for the 3 machines.

Differentiation is exactly how Wii has won it.

Video games and systems are getting more complicated. Think of Wii as the McDonalds answer to Starbucks. By offering less capabilities from its counterparts, Wii focused on being simple, innovative (Wii Remote) and fun. A differentiation strategy is effectively only when it’s valued by the customers. Xbox360 and PS3 are leaps and bounds ahead (technology) of Wii, but by focusing on game expansion, Nintendo is bringing the “fun” factors back to gaming.

Pricing at loss for market penetration

I was surprised to know that when Microsoft first launched xbox, they were losing around $100 on each xbox sold. They had to match PS2 pricing even though they had features like network card, hard drive. But the idea was to make up for that loss on sales of the games. I think it worked great but can only be tried by companies with huge cash reserves.

Can you find what's offensive?

Sometimes I really think our country is in this mode of being too hypersensitive about any potential perceived offensiveness in any advertisement. How far are we supposed to go as marketers to ensure that nobody could ever be offended by something in an advertisement? How much resources do you have to spend towards ensuring everything is 'clean'? I'm all for doing a minimum amount of research into other cultures, languages, etc. to see how your message could be interpreted. However, in general I think the hypersensitivity of things that could potentially be offensive is getting a little out of control in recent years.

Could you spot what's offensive by just looking at the picture alone (given you haven't already heard about this story yet)?

Rebates - its one fact of pricing strategy

During class this evening there was lot of discussion on rebates. Whether we like them or not they are part of the pricing strategy manufactures use to "push" their products. I came across an article that you may find useful (sorry it is lengthy) - http://www.cba.ufl.edu/mkt/docs/janiszewski/Rebate.pdf

As a Marketing Manager I have successfully used rebates in the past to promote a product, and yes sales during the period the rebate was offered did increase by 12%. One may argue if the increase in sales was directly related to rebate or other factors? Yes, most of the incremental increase was directly attributed to the rebate.

Happy reading

Is Customer Service Part of Marketing

If is not it certainly should be!

These companies I would guess do not have and empowered CMO's. One would also surmise that the CMO is shouldering at least some of the responsibility. As you read the article click on the link for the best 25 companies at customer service. You will notice that good and the bad can come from like industries.

All the revenue comes from our customers and I once read that a bad service experience gets told to 11 people on average while good service get passed on only once.

Should the org-chart have customer service under marketing? I would like to read others thoughts on this subject.

Marketing and Sales

How much does marketing really matter?

Maybe that's a terrible way to begin a blog for a marketing class, but I find myself struggling at my small company with making marketing relevant to the sales process. Even when marketing conducts research and analysis that resultsin very specific, targeted plans, the sales force may veer off in an entirely different direction. Obviously that's partly a management issue, but it's also a challenge that I think marketers should be willing to take up to further the strategic advantage of the company as a whole.

It's also a challenge for our MBA program. By definition we have few (or no) people who are in a purely sales role participating in the program because of the travel requirements of their jobs. To better integrate the roles of sales and marketing in my company I think that my marketing programs need to be more tactical and less strategic. Strategy still plays a role, but a gut feeling for effective strategies develops with time, experience, and observation of what sales processes do and don't work.

Over the course of a year and a half I think that I've been able to educate my management chain (VP of Sales) about the role of marketing, how it supports sales, and how it must be fundamentally have a more long-term focus than quarterly sales numbers. How do other people reconcile the conflicting agendas of marketing and sales at their companies?

Advertising Kudos to Microsoft

Some entertaining ads fail to ingrain the product or brand into memory. I think MS succeeded at both missions with this ad for their entertainment title, Flight Simulator.

Have Film For Free...or Kinda

NPR reported that former Disney main-guy, Michael Eisner, is producing 2 minute videos to download for free. At least the first 50 in the series. If you want the rest of the story there is a price.

Videos for sale is nothing new, but the model he is following is the same one Doug and I got to explore with music downloads: selling direct to the customer via download. Customer gets to try it and see if they like it. If so, order on. If not, no investment from consumer's pocket is lost.

I am left with the impression that there are dollar signs in Eisner's eyes - he sees this as a huge opportunity to get big money, big talent, big distribution - reach and in cost savings, big production cost savings.

Releases soon - interesting to see how it goes.

You can listen to an installment here.

I'll Take the Purple Pill, Please

I happened to be in that psuedo-invisible position at my doctor's office: that time when she stands in the doorway talking admin stuff with staff before turning her attentions to me. She said something that really caught my attention. With visible exasperation she said, "If I hear one more color-pill request I'll scream."

I decided to ask what she was talking about. She explained that a patient had just requested 'those yellow pills'. She said that since the drug companies have been marketing to the patient - they used to market to the doctors - she gets color-coded pill requests every week. She attributes it to a pain killer in the 80s advertised as 'Little, Yellow, Different' and 'The Purple Pill' ads. The ads worked, but she says now she hears about green, purple, yellow, red and orange pills that the patient wants her to prescribe. Problem is that they get the colors confused.

I had never thought about the confusion that might occur as patients try to convey what they want using the 'ad lingo' rather than specific drug names.

Next step is the polka-dot pill - stay away from colors all together.

Let's Refuel a Brand: Chrysler's $2.99 Gas Guarantee

I'm sure you've all seen a commmercial or two lately that mentioned Chrysler's new marketing campaign: "Let's Refuel America". Buy any new vehicle and Chrysler will give you a gas card linked to your Visa keeping gas at $2.99 a gallon for three years. My first thought, after filling up at $4 a gallon, was that Chrysler was willing to eat a lot of money to make sales volumes.

On closer examination, this is really a very clever incentive program. Whereas automakers typically give up the farm by offering hefty cash rebates or 0% financing to sell cars, Chrysler is betting gas will stay at a reasonable range (below $5) for three years and actually keeping more profit than it would with financing and rebate programs.

And they're targeting an area where they currently perform quite poorly. Gas prices are everywhere in the news, everybody is unhappy about the cost to fill up their cars, and Chrysler only offers gas guzzlers that no one wants. Even with traditional incentives, the first thing most consumers will be looking at in May is gas mileage. Since it will take a couple of years to get some new vehicles down the pipeline, Chrysler can direct attention away from the gas mileage of its current lineup and say, "but you'll only be paying $2.99 a gallon."

I just think it's a great experiment to take what consumers percieve as one of your greatest weaknesses, poor mileage, and morph it into a strength. They've managed to associate themselves with an issue that's recieving huge nationwide attention. By "doing something" about high gas prices, they may have rapidly entered consideration sets they never would have been in. And if consumers go for it, they'll make more money than on traditional incentives. Here are some early results.

Game marketing

Until recently game marketing resonated with only the in-game ads in my mind. But when I started to understand digital marketing better, I was fascinated by the kind of options that the game marketers have in recent years. I think it all started with a change in perception that gamers are not just typical teen/young male anymore but
it does include both genders and varying age group. Refer the picture embedded in this article (source: "Why game marketing matters?" article from Forrester research) to know about Game marketer's choices.
Clearly there are more options, increased marketing budgets and an increased adoption to try out new emerging techniques in marketing. Check out http://www.postopia.com for instance. This is a gaming website targeted to promote all products sold by Kraft. ALso, surveys indicate that lesser consumers are annoyed (35%) by gaming ads compared to online ads( 85% annoyed). Also they have indicated they might consider the advertised while shopping.

I know we have some ardent gamers in our class. What are thoughts on how this type of marketing will shape up. Do you get annoyed with in-game ads?

Mobile Marketing

I recently read this article talking about how some companies are targeting iPhone users with 'right-sized' websites and advertisements that better fit its 3.5" screen. Next month, Apple will be releasing a software development kit for the iPhone, enabling external developers to create custom software and potentially shape advertisements through 'geo-targeting,' based on user's GPS coordinates. Should marketer's be required to get user consent before placing geo-targeted ads?

Marketing your stock

Not the best way to market your stock:

Two years ago we were selling at 10 times revenues when we were at $64. At 10 times revenues, to give you a 10-year payback, I have to pay you 100% of revenues for 10 straight years in dividends. That assumes I can get that by my shareholders. That assumes I have zero cost of goods sold, which is very hard for a computer company. That assumes zero expenses, which is really hard with 39,000 employees. That assumes I pay no taxes, which is very hard. And that assumes you pay no taxes on your dividends, which is kind of illegal. And that assumes that with zero R&D for the next 10 years, I can maintain the current revenue run rate. Now, having done that, would any of you like to buy my stock at $64? Do you realize how ridiculous those basic assumptions are? You don't need any transparency. You don't need any footnotes. What were you thinking?
Scott McNealy, CEO of Sun Microsystems, Business Week, April 2002.

Microsoft's Cashback Program: Marketing Genius or Gimmick?

Last Wednesday, Microsoft unveiled its Live Search Cashback program, it's latest attempt to increase Live Search's market share. Consumers can shop for products using this feature, and then compare prices from all featured retailers. Whatever discounts are offered will go directly from the retailer into a cashback account that the consumer can redeem. Here's another description of the program.
While this is a clever way to increase brand awareness for the search engine, it also may prove to be a more efficient marketing tool for retailers. Rather than paying per click, retailers will only pay per action, when consumers actually buy something. This could be a marketing win-win situation for both Microsoft's search engine and its featured retailers.
But will consumers enjoy this feature, or will it be too complex? The cashback can't be redeemed until 60 days after the purchase, and it depends on the retailers offering their best price. For example, I found my Canon SD750 digital camera for $199, or $189 after cashback from Circuit City using the Live Search program. But I could have gotten it for $179 direct from Circuit City's website. How does this make my shopping experience easier?

The Power of Marketing

The ‘standard’ Economic model posits that price is defined by the intersection of supply and demand. In statistics, consumer spending was shown to have increased such that consumer spending is now greater then consumer income. Therefore, because buying power hasn’t decreased and rewards for saving are mostly constant, it appears consumer demand has increased. Are there ‘better’ things to spend money on or has the US cultural perspective changed?

Specifically, what are the effects of marketing on US culture and on savings trends? What is the impact on the economy and national productivity? Considering the number of hours/week that the average US youth spends in front of the television and surfing the internet how will marketing effect their future purchasing/savings decisions?

Thanks,
Eric

Nordstrom's in the news

According to the times, Nordstroms is about to start an online buying service, but you'll pick up your items in the store. That's a pretty interesting idea. One may suppose the point is to avoid losing the opportunity to deliver the famous Nordstrom "service", which is quite legitimately part of their brand. Once Nordy's stuff is delivered by mail, its not easy to maintain that brand over any other internet store. However, why bother at all? Clearly, Nordies doesn't want to lose a sale to someone who shops on-line.

I look forward to how this pans out. I don't know anyone who shops on-line for convenience, and likes the idea of having to provide their own transport for the goods after the sale. The mail is simply the most convenient method for me to receive my goods. I would think the shopping experience itself is an important time for enjoying Norstrom's branded service.




http://seattletimes.nwsource.com/html/businesstechnology/2004427084_nordstrom21.html

Bob B

Cell Phone Ads...Influence in the Pocket?

During the class presentation on marketing through cell phone ads (e.g. alerts of nearby fast food restaurants) the point was raised that some consumers view this form of advertising as intrusive.

An issue that has been on my mind with this and for that matter all types of marketing is the degree to which certain, specific, strategies may annoy the customer.

Question:
If you had to wait 10 seconds for a Burger King ad (on your cell phone) when trying to make a call on your cell phone, would you be annoyed? (Maybe a lower cell phone bill might help to render this)?

Anyway, the effects on our view of burger king are at least 2-fold:
1. Burger King is on our mind (good for Burger King)
2. Burger King and feeling annoyed coincide (‘Pavlovian bad’ for Burger King).

Is effect 2 relevant? Should marketers consider this? Is it ok for Burger King but more of a problem for higher-end establishments? (i.e. Is this uniquely appropriate given the addictive nature of french-fries and a Whopper (for some customers))? Could this type of advertising push some consumers over the edge (‘I can’t quit BK!’)?

Thanks,
Eric

Chief brand officer

Off late, I run into companies announcing their new CBOs. Wasn't this always part of a chief marketing officer's role who along with driving all marketing initiatives also took care of promoting the brand? I'm starting to wonder whether its a byproduct of title inflations ( chief xyz officers like diversity officer, cultural officer etc) or a genuinely required title to have more focus on promoting a company brand?

Does your company have a CBO? If yes, do you also have marketing officers? continuing on our discussions from yesterday's class, do you see them hands on at the trade shows evangelizing the brand and listening to customers?

Open Source as a form of branding?

It occurred to me that Open Source software is a form of branding. People tend to have certain associations with the label "open source" similar to the associations that are carried with a brand.

In the case of open source software, these associations might be positive or negative, things like "free", "flexible", "hard to use", "unsupported", "community supported", "dynamic and growing", "unstable", "secure", etc. These associations are contrasted with associations that people might have about commercial software, like "supported", "easy to install/use", "greedy", "unresponsive", etc. Commercial software companies recognize this, and try to strengthen the perception of their brand vs. the open-source "brand".

What do you all think of this?

I did a bit of research, and came across something entirely different:

http://www.trendwatching.com/about/inmedia/articles/insperiences/open_source_branding_invite_cu.html

Apparently some people are promoting open-source brands, in which consumers help define the brand image itself. Interesting stuff.

Kobe and Aston Martin Ad - Part 2

This is a spoof and parody to the Kobe/Aston Martin ad.



The original ad was a huge hit. Even the Air Jordans don’t come close.

This is one of the finest examples of viral marketing at its best – low cost (this has to be the lowest cost for a Nike ad EVER), buzz worthy, entertaining and SUPER effective. Since the ad went live in late March, it generated more than 20 million views on YouTube alone. Just the sheer number of spoofs and parodies alone have valided the success. Simply WOW....

Using YouTube as the distribution channel, it opens up a world of opportunities for viral marketing.

Here’s another spoof while we are at it.

Why don't I buy store brands

We were discussing branding the other day and one of the things that hit me is the fact that I never buy store brands. The natural question I get to is "why?". The answer, I have absolutely no idea. On Sunday, while in Safeway I see two cans of corn, a store brand and a national brand. I immediately grabbed the national brand, but having thought about this some this week I bought the store brand which was cheaper. Turns out the store brand tastes exactly the same. Problem is, even with this knowledge I really don't intend to buy it again.

I stumbled across an article I thought I'd share on why store brands don't do quite so well. It seems I suffer from Issue #1 in the article. As it turns out I'm not the only one who discriminates against store brands. With my new found awareness I suppose I should work on overcoming that prejudice and seek out the objective truth. http://findarticles.com/p/articles/mi_m0YQW/is_2000_Sept/ai_65227364/pg_1

Subliminal marketing

I was talking to my co-worker who happened to notice a subliminal message in a recent KFC ad. A $1 bill was nicely camouflaged in the KFC snacker. Sure enough I checked on Youtube and I found this : http://www.youtube.com/watch?v=MunPARnI0dE

It makes me wonder whether such subliminal ads are really effective?

I looked up for some more information on companies who do such subliminal ads and KFC seems to be the one who had consistently done that.

"KFC is stepping it up a notch and actually providing an incentive for people to seek out the ad, offering a free sandwich to those who can regurgitate the hidden phrase. Imagine that: there may soon be a day when we record shows not because we enjoy them, but because advertisers have told us that they'll give us free swag if we comply." source :
http://www.engadget.com/2006/02/23/kfc-leverages-dvr-time-shifting-to-its-advantage/

Many marketers explicitly deny placing subliminal ads and television networks reject such ads when they promptly notice them. For example, ABC network had stopped airing ads that they considered had subliminal messaging.

These ads create enough stir ( especially when mixed with sex ingredient ) that its been followed by avid readers and may be the marketers have succeeded getting attention. But on the other hand, why would you want to bury a hidden message and have the networks ban your ads?

I'm curious to know what your thoughts are on this type of marketing practice.

SNL takeoff on NBA playoff ad.

Powerpoint Presentations vs. Hand On Demo

Earlier today John posted on entry entitled "Presentations". Reading reminded of the marketing activities of Caterpillar. Several years ago, okay many, I was one of several people to represent my company on a 1 week tour of the Caterpillar facilities in Illinois. I was one of about 300 people in attendance, visiting their various factories, listening to presentations, round table discussions, etc. Caterpillar hosted this event twice a year and between them and the franchisees paid the full expense of all attendees. We were catered to very well. The mix if people were existing Cat owners and potential owners. All of these years later, I still remember the trip and access that we had to engineers and designers.
From the marketing perspective, that is exactly the impact that I would want to make to customers – long lasting first class impressions. When, I think of construction equipment CAT is at the top of the list (TOMA exercise). Did the trip (marketing tool) bias me? No. I already like many of their products from firsthand experience. Did it reinforce my belief in the product quality or loyalty? Yes. For the largest construction equipment the market is limited and one needs to retain the customers. I also see similarities in the aircraft industry.
A Hands On viewing or demo of a product versus a PowerPoint only presentation is priceless or at least worth it’s weight in gold.

How Entertaining/Annoying!

My son asked me about that "great" commercial they showed during the superbowl. He said that he didn't know who the advertiser was, but described the commercial and said, "oh, come on, Mom, you have to know it - everyone knows it. I think its about money. Like a bank or something." He wanted to find it on YouTube.

So I proceeded with a highly unscientific research project. I asked 16 people (co-workers, barista, parking lot garage gate keeper, friends, and stranger in elevator) all could tell me about the commercial but only one could tell me it was an e*trade commercial.

So were is the line between being entertaining and really getting your name out there?

How about the AFLAC duck commercials? I don't really know how that bird helped the profits of AFLAC, but I know I am not the only one who found them entirely annoying. But I bet you'd have a hard time finding someone who didn't know what company was being represented in those ads.

Entertaining or Annoying...hmmm. Which works best?

Quiet Promotion

One Emory University English Professor believes the sales total that Grand Theft Auto IV has achieved is one of the top eight indicators that the younger generation is in peril. Regardless if you believe this assertion or not, the sales that Take-Two Interactive Software and Rockstar Games were able to achieve should cause everyone to take notice of the marking techniques they put into action.

By forgoing the typical marking blitz and keeping tightlipped about the gameplay details, the publishers were able to build a tremendous amount of hype amongst gamers without raising too much attention from the non-gaming community. It also allowed the publisher to maintain a tight level of control of the message that they wanted to convey. Some of the advertising techniques used by the game’s publisher mentioned in this article were:

• Building Murals
• Wanted Posters
• Viral Videos
• Bus Wraps

Are there any other products that come to mind that have used subtle or quiet promotion to build hype?

The one that jumped into my head was for the Aqua Teen Hunger Force movie, and that campaign did not work out nearly as well as GTA IV’s promotion…

coproate v/s individual branding

Yum Brands own KFC, Taco Bells, Long John Silver's and Pizza Hut (http://www.yum.com/about/brands.asp). But common people do not know Yum Brands as a company. Whereas they use this individual branding strategy, firms such as Apple and Kellogg use corporate branding where every product is sold with the corporate brand tag (corporate branding). Which of these branding strategies is better? Corporate branding has advantages that it enables more efficient communication to consumers, employees, investors and channel partners. But it is also risky. If one product fails, it carries its effect on all the other products. For e.g. if next Apple iPhone version is a technological failure then people will shun all the Apple products. But when rats were spotted in Taco Bells kitchen in NYC, people did not think twice while going to Pizza Hut. So, which strategy rules?

Kobe Bryant + Aston Martin = Marketing, Hollywood Style

In Hollywood, anything is possible; expect the unexpected as some might say.

Riding on Kobe’s ascension to the top, Nike has unveiled its new Hyperdunk basketball shoe endorsed by Kobe which will be launched in July. To generate buzz surrounding the new product, Nike enlisted help from Aston Martin to create a tag team that we haven’t seen since the last James Bond movie.



This video has Kobe sporting his latest gear and attempting to jump over a Aston Martin that is directly driving towards him. In real life, this is not only very risky but almost humanly impossible. In true Hollywood fashion, this is made possible by using special effects and camera techniques.

The commercial was released in April (online only) and since then became THE topic among basketball fans around the world. This brings us to the subject – What does this have to do with marketing.

Viral marketing is a term coined by a Harvard professor in 1996 to define marketing techniques that use pre-existing social networks to produce increases in brand awareness or to achieve other marketing objectives (such as product sales) through self-replicating viral processes, analogous to the spread of pathological and computer viruses. It can be word-of-mouth delivered or enhanced by the network effects of the Internet.

This ad was one of the most watched videos on the internet during the initial release. Hoops forum/websites, ESPN, sports radios were flooded with thousands of threads and responses.

Kudos to Nike: this is a winner.

P.S. – YouTube is now part of Google, can you imagine all the possibilities and potentials? If you find another company that is more destined to become the world’s first $1 trillion company, let me know.

Presentations

Preparing for an article presentation in class I was trying to think of ways to be a cut above the crowd and keep the audience engaged. I found this article about presentations and thought what a great topic for the marketing blog. I also thought how all of us including professors always commit at least one of these deadly sins! Of course that's my opinion, sorry if you disagree.

One of the more recent complaints from sales people I have witnessed is the customer reluctance to sit through a presentation about a product or service. I quote from a engineer' "Don't come with a power point presentation" in a recent appointment setting scenario in an attempt to demonstrate the features and benefits of a product.

Most power point presentations are owner/presenter developed (no fact in statement just a guess) and authored except for corporate logo and or image requirements. Should the marketing group or person with ownership of a product or service be strictly responsible for the presentation content and appearance beginning to end?

Do You Know the Brawny Man?

For years the brawny man has had blonde hair, a blue plaid shirt and a mustache. But not anymore... the new improved brawny man was released last October. The new brawny man is clean shaven, dimpled and has dark hair. Do you think the new brawny man will affect the selling of the paper towels? Some articles have speculated that the new image will lead people to believe that the paper towel itself has also been improved...What do you think?

Can a Dead Brand Live Again?

I thought this article in the NY Times was a pretty interesting (if long) look at branding.

They look at the idea that defunct brands can still hold a lot of customer mindshare and, therefore, can be valuable to start re-using. The use the example of Brim coffee.

Branding Changes

An example of how is it done?
In the late seventies and early eighties Black and Decker to compete against Craftsman aligned itself with the discount department stores for hand tools of the electric variety. By the nineties these hand tools suffered from a poor quality image. While sales were still handsome because of the distribution network, image deterioration was allowing Craftsman and others to erode B&D's market share.
B&D in an excellent example of re-branding built a new brand/image for this product line. That product line and it's managers disassociated anything B&D. Can anyone name the new brand that typically is carries the highest price tag?

More on Starbucks

So, if you're branded as 'the latest' or the newest trend or whatever, isn't that a self-limiting strategy? At some point, doesn't the latest thing eventually become yesterday's news, as it were? And if Starbucks has indeed no longer hip&fashionable, does that indicate they are on a 15 to 20 year slide before they are cool again? Are shareholders willing to hold their stock that long, in the hopes that they see themselves once again cool? Like the 80s are to the kids these days?

Impact of generic Branding

The late 1990s and 2000s saw the emergence of the generic branding where retailers started selling generic goods under a store created brand. Some examples include the generics in grocery stores like Kroger brand, or the clothing lines by JC Penny called “Arizona” and “St. John’s Bay”. These brands are given better shelf place and more advertisement since they potentially generate higher margins for the retailers. In recent years, the quality of such generics has also improved, especially in clothing, to match designer brands.

This potentially drives the price down for the designers since they have to negotiate harder with the retailers for shelf space, and do more promotions. Ultimately, economics dictates that the pricing between branded goods and generics will get close enough to not be significant. Therefore, people can then choose to purchase designer brand goods again since they are cheaper. This will end up eventually hurting the retailer since sales of generic brands could decrease. So, is this strategy of generic branding good and viable?

The Cadillac rebranding

Who remembers when Cadillac’s demographic market was to your grandfather? For most of Cadillac’s history, their brand sold to the older more affluent age group. Apparently, that market has died off and Cadillac is in search of greener pastures.

I think one of the best tag lines I have ever heard is the new Cadillac motto, “when you turn your car on, does it return the favor”. That sends a clear message that the Cadillac brand is no longer for your grandfather. The transformation of the Cadillac brand into a younger, sleeker, sexier model is an example of a bold rebranding. It must have been quite a shock to Cadillac’s original demographics to wonder into a dealership and find the DTS or the CTS. Certainly not the type of models you would want your grandmothers driving or were they accustomed to driving.

However, all this rebranding has paid off for Cadillac because the CTS won the 2008 Motor Trend Car of the year, something a car out of Detroit hasn’t done in a while. Cadillac is quoted as saying, “The CTS obliterates the ‘old man' image of Cadillac”, and it appears it has. Now the only question I have is, what is my grandmother suppose to drive?

Alka Seltzer advertisements seemed to peter out

At one point Alka Seltzer advertised creatively and heavily..they drove the "that's a spicy meatbal" phrase into the lexicon, but the art within their marketing was quite amazing. Today, I don't see any ads. That's interesting, once you advertise, you can back off?

My favorite ad:

Re-Branding: true value or "pulling a fast one"?

I want to pose a question that was haunting me through the entire class on re-branding. We’ve covered re-branding in relation to mergers, acquisitions, etc., but no one spoke about re-branding in order to change a negative customer perception while changing nothing in the way the company does business. In my experience, about 80% of re-branding happens simply because the company wants to be called something else, to have a new logo, and hopefully, granted temporarily, convince its customer that they are better. Unfortunately, what I don’t see is the change in the actual quality of the product or service; at least to the average consumer (there are always exceptions for the large accounts and squeaky wheels). This, in my mind, makes re-branding “an empty gesture”, an attempt to create perceived value without any sustainable way of maintaining it. So are the majority of re-branding efforts really are “pulling a fast one over your customer” [I want an opinion from your experience] or am I missing something?

Alex

Is a brand worth thinking about if nobody sees it?

My Ladyfriend/partner/mate has her own business, see http://www.vickiscuri-siteworks.com/. This is a sole-proprietership, one person business she's run out of our home for 10 years. Its a fine business with capacity limited to her own capacity, and she's worked at her limit for many years. She has business through word of mouth, and has never advertised. We have no idea if her website has ever made a difference, we've only seen a rare interest from the web, and none of these queries have ever resulted in a contract. Does anyone think branding makes a difference in this case?

I am still seeing "brand strength" as a different way to discuss how the marketplace views your offering, and its usefullness as a concept is rendered quite unimportant in a scaled down situation in which connections are personal.

Bob Bernstein

More brand discussion

I came across an interesting article, "Why Weird Words Make Great Brand Names," on ezinearticles.com. Not only did this article have interesting commentary on branding like the following excerpt...

Most of the feedback takes the form of free associations, all in an effort to determine if a name is “good” or “bad.” It goes something like this…

Interviewer: “What do you think of the name Monster?”Respondent: “Ew! They’re scary and dangerous!”

Interviewer: “What about Amazon?” Respondent: “Jungle… drowning… snakes… piranhas…”

Interviewer: “Apple?”Respondent: “A bad apple spoils the whole bunch.”

Interviewer: “Caterpillar?”Respondent: “Squishy, soft, and squirmy.”

Interviewer to new business owner: “I think we can safely assume these would be bad brand names…”

...the site also has lots of additional articles on branding. How to approach it. What not to do. The politics of branding, etc. If this topic interests you, check out this article and more.

http://ezinearticles.com/?Why-Weird-Words-Make-Great-Brand-Names&id=177974

The Dumbest Generation.

An Emory University English professor has written a provocative book titled "The Dumbest Generation." The Boston Globe has a great summary of his eight chief arguments-

1. They make excellent "Jaywalking'' targets.
2. They don't read books -- and don't want to, either.
3. They can't spell.
4. They get ridiculed for original thought, good writing.
5. Grand Theft Auto IV, etc.
6. They don't store the information.
7. Because their teachers don't tell them so.
8. Because they're young.

Marketing, Advertising, PR, and Branding

I thought this was pretty amusing (and timely, given our recent branding discussion).

Though it's obviously not meant to be a profound statement on branding, one can certainly make certain observations based on it.

Perhaps advertising is the delivery of a marketing message, whereas branding is customers' perceptions of your product/company? In that model, a strong brand is clearly desirable (people may resist advertising, but branding is internalized). Good advertising/PR is important because it can influence brand quality/image.

Anyhow, I chuckle at the image; figured I'd share it. :)

What the Pho and Pho Shizzle? Pun Branding Sells

I can’t stop laughing when I first saw the name of these two restaurants. Pho is a Vietnamese soup noodle dish served with thin cuts of beef, meat balls and other ingredients.

Needless to say What the Pho has a comic effect. The word Shizzle is a hip hop slang that is known as the "Snoop speak" because it was popularized by rapper Snoop Dogg.

What the Pho is actually a local restaurant in Bellevue. It’s been around for a while and due to its popularity, a 2nd restaurant opened in the Bothell area in 2007.

The owners are using malapropism and bilingual pun to take full advantage of the word “pho”. This is a cleaver tactic to brand a product based on a concept called sly or pun marketing. A good example of a bilingual pun comes from names, for instance, Sum Ting Wong – a name in Chinese that is not unusual.

According to Wikipedia:

A bilingual pun is a pun in which a word in one language is similar to a word in another language. Typically, use of bilingual puns results in in-jokes, since there is often a very small overlap between speakers of the two languages. Occasionally, some puns are more actually malapropisms - a malapropism is the incorrect use of a word by substituting a similar-sounding word with different meaning, usually with comic effect.

The use of the pun/malapropism is a pretty cleaver marketing technique to exploit cultural differences. This is s very un-traditional way to market a brand or product (thinking outside the box) and I am seeing more and more usage of this technique in marketing. There’s no formal definition for it at the moment (I can see why) . But as we know it, the world is becoming more and more flat, we are all very well versed in our cultural/ethnic differences – the potential to use this technique effectively has huge potentials.

Got a similar brand or marketing experience from your culture or in general? Please share them.

Microsoft and Branding

This spoof video makes a good point relative to our discussion this evening, even though it focuses on packaging:

Starbucks = 'Slutbucks'?

On the evening news today, there was a story about a Christian group boycotting Starbucks based on coffee shop's new logo. The new image (below) is very similiar to its original mermaid logo when the first store opened in Pike Place Market.

The group says:

"The Starbucks logo has a naked woman on it with her legs spread like a prostitute," explains Mark Dice, founder of the group. "Need I say more? It's extremely poor taste, and the company might as well call themselves, Slutbucks."

I personally didn't find the ad all that offensive, but maybe other's do?

Is anyone highly offended by this ad?

Brands that define an entire product industry.

What kind of advantage is held by branded products that become the representative brand that all products in that industry are associated with? I began to think about this as I was watching people order drinks at a wedding. I thought about how people would order a rum & Coke, or 7 & 7 (for you non-drinking folks that would be Seagram’s 7 whiskey and 7-Up) rather than use the generic terms, rum & cola or whiskey and lemon-lime soda, although to be fair on the last one it’s a lot easier to just say 7 & 7. At this particular event I noticed that several of the alcohol brands used were not those requested by name, basically because there was only a limited alcohol selection. There was no Seagram’s 7, and another Canadian whiskey was being substituted without question. But it goes beyond the alcohol, I didn’t ask about the brands of soda but the bartenders could easily have been substituting Pepsi instead of Coke or Sprite rather than 7-Up.
Based on this initial thought I made a mental leap and began to think about products that are identified by a brand name rather than generic description. A perfect example is Kleenex, because no one I know says they need to buy facial tissues, they go to buy Kleenex. Not that there aren’t some reasonably well known competitors, Puffs for instance. But what kind of advantage do products like Kleenex, Band-Aid, or Q-Tip derive from being the brand that is in effect the industry standard? While I haven’t done any deeper research on this (yet) it would seem to me that these representative brands have a significant advantage over the competition based on name alone.
Obviously there are those consumers who could care less about brand names and go with whatever is cheapest or with another brand they prefer more. But regardless of that, I bet they still use the representative brand when referring to the product in general. Rum & Pepsi… it just doesn’t sound the same.

Marketing for the bad guys?

I sincerely believe that most of us want to believe that we’re good people. Most of us hold respectable jobs, with respectable firms, and bring home an honest paycheck. We use that money to pay our fair share of taxes, make payments on our mortgage, and save money towards our retirement. At night, we kiss our children, tuck them into their beds, and then get a good night sleep before going to work and doing it all over again the next day.


However, we’re also aware of that other element that is out there. The “bad guys”. The people that prey on the suffering of others to bring in their income. Among the most insidious of these are the people in the drug cartels and the dealers that distribute their product. Recently, a new trend has developed in the marketing of drugs: Fruit flavored cocaine has begun to surface in recent drug busts.


The question is: Who is this being marketed to? The answer is obvious; they are marketing this product to the very children we tuck into bed. As stated in the article:

“The case comes as authorities were already wrestling with the emergence last year of pink, strawberry-flavored crystal methamphetamine, which hit the streets in California in early 2007 and has since spread as far east as Virginia, where state police seized a pound of the drug three weeks ago in the small town of Galax.

‘Meth has sort of a bitter, nasty taste, so it’s kind of easy for the young kids to get into this,’ said Henry Spiller, director of the Kentucky Regional Poison Center in Louisville. ‘It’s an effort to make meth more appealing.’” [1]

This begs another question: Who came up with the marketing strategy? Who determined the idea that this might be the demographic that should be targeted? Considering that cartels already employ a large number of other professionals on their staff for distribution, transportation, even accounting and legal resources, is it so hard to believe that they don’t have someone with a marketing background on their staff?

While few, if any, of us could imagine taking money from a criminal enterprise like this, ultimately someone will. The question is whether this is someone who is holding an MBA or someone just trying something new in the market on a hit-and-miss basis. Frighteningly, this particular case smacks of the former.

[1] MS-NBC. Sniffing out a fruit-flavored trend in cocaine. April 17, 2008. Retrieved from http://www.msnbc.msn.com/id/24018918/ on April 28, 2008.

Do you think you’re turning Japanese-a, think you’re turn Japanese-a, you really think so?

Even though the song by the Vapors came out in the early 80’s, there may be something to the sentiment: Somehow, the Japanese culture has found a way to enmesh itself in the culture that has been most successful in exporting its own culture throughout the globe.

While it’s true the culture of the United States has always been an amalgam of every other global culture, there is something about the Japanese culture that is particularly marketable. However, as the referenced article is very good at pointing out, it’s not a “pure” Japanese culture that is being sought out by the American consumer:

"What is interesting about [businesses] that have been successful [selling Japanese products] is they're not going to Japan and seeing what's hot in Japan right now," Kelts says. "They're keeping a very firm grasp on what their American customers would like. So I think respecting the cultural differences is still important. It's not exactly localization. They're not changing the products to suit the American customer. They're just selectively offering Americans what might work here." [1]

Simply put, even if it is Japanese culture that is being sold to the United States, it’s only those aspects of the culture that Western values will embrace and accept. A good example of something that is commonly accepted in Japanese culture that wouldn’t be accepted in the United States would be the typical cartoon targeted to school-age children in Japan. During one trip to Tokyo, I recall turning on the television and immediately being immersed in a cartoon that would have given the FCC a collective coronary!

The cartoon had no problem showing full frontal nudity, anatomically-correct graphic violence, and implied that even younger children could have a blushing sexual streak to them. I could not even imagine this same cartoon being on HBO, much less in the middle of the afternoon, right after school hours. Western values would never accept this.

So are Americans really buying Japanese culture? I would conclude the only place it seems that other cultures are successfully marketable in the United States (even one as infectious as the Japanese culture) is when the aspect of the culture being marketed is one where Americans can see something of themselves in it.



[1] MS-NBC. Embracing Japanese pop culture. May 11, 2008. Retrieved from http://www.msnbc.msn.com/id/24546355/ on May 11,2008.

how to measure the performance of marketing strategy

What is a good measure to evaluate the impact of a marketing strategy ?For example, does it make sense to increase the advertising budget? How will I know whether the increase in sales is due to this advertising and not because my competitor raised his prices? Sales is a bad measure of performance.
Can we link the effectiveness of marketing strategy to stock market returns of the company's stock? That way we get an objective measure of performance that is determined by the market and that is understandable to the finance managers who approve the marketing budgets.

Do you get it? Do you like it?

OK, today, as part of the Mother's Day festivities (a joyful one, unlike the studying for the financial management midterm ;) ), I was clipping pictures from old magazines to make a collage with my kids. I ran into this ad and I really don't like it. Something about food in a place where my sweaty feet would be. It actually took me a second to even get it. Do you get it? Do you like it? You can click on the picture to see a bigger version.

Remember the AppleTV?

(AppleTV: Multipurpose - Sushi platter, bet Jobs and co. didn't see this one coming)

Photo source: Fortune

When we talk about Apple, most of us will instantly recognize products such as iPhone, MacBook Air and of course, the iPod. But how many of you remember that Apple released a much hyped product in early 2007 called AppleTV.

Dubbed the “DVD Killer”, the AppleTV is supposed to usher in a new generation of entertainment and be the centerpiece to our living room. AppleTV promised to stream videos and multimedia contents from PCs through our wireless network and providing playback capabilities on HDTVs.

The strategy was simple – link all the killer apps from iPod to iTunes and create a happy medium to play the music, video, and pictures through the big-screen. The result however, was as bad as the Apple III.

Several factors why AppleTV failed to take off.

First, the device requires a HDMI (Hi-Def Multimedia Interface) connection but very few contents on iTunes produces HD quality videos. The result was a very bad combination of low resolution videos playing on a HD capability TV. This is almost like requiring a HDTV to play VHS tapes, not a happy marriage.

Second, AppleTV has streaming capabilities through our PCs and it also has a separate connection to the internet. However, users are not able to directly order contents via AppleTV and download the contents directly to the device. Instead, a PC is required to be the middleman doing a very non-value added and time consuming task.

Third, yes, it was dubbed as the “DVD killer” and so AppleTV chose to come without a DVD drive. Sure, from a differentiation perspective, it works, but how many of us are ready to shell out $300 to pay for another device that we don’t really need. I can spend $300 on a quality home theater entertainment system or the AppleTV and the decision won’t be the latter.

Fourth, AppleTV has a HD, 40 GB worth to be exact. You would think that it would be awesome to replace that old TiVo of yours and use the AppleTV to record television shows. WRONG. The AppleTV does not have any capabilities to record anything.

Finally, the AppleTV fails to compete with newer laptops who are HDMI capable. Why need another device when I can connect my laptop directly to the TV and play real HD contents without ever having to stream through the network.

In summary, AppleTV does have some nice features such as the signature design from Jobs and co, but it lacks the most fundamental features that even the most novice users would want. There will be lessons learned from AppleTV – so much for the DVD killer.

Multigenerational Marketing

There are days when I think that there is really nothing new anymore. If you think about the number conversion of old tv shows into movies for the "new" generation it makes you wonder if people have really run out of good ideas lately.

The latest thing I noticed today is bringing back the horror flick of my past "Nightmare on Elm Street" from 1984 into today's generation of kids. The link on the title just makes me shake my head once again asking when can we get some decent new ideas going? What are the iconic shows/characters/films of today that we'll see 25 years from now? Is it taught in marketing somewhere to look up stuff from a generation ago and see how you can repackage it again for more bucks?

Apple 1984 Commercial

Early in the quarter I put the Apple 1984 commercial (http://www.cnettv.com/9742-1_53-15243.html) forward as one of my favorite ads of all time. I was very suprised at the number of people in the class who had never seen this. Take a look and tell me what you think.

This commercial was incredibly effective because it leveraged a well-known association (George Orwell's 1984, which had been discussed endlessly in the media at that time, because the year 1984 was approaching/just starting) to portray Microsoft (and IBM I think) as purveyors of brainwashed conformity, and the Apple Macintosh (and by extension, those who bought it) as rebellious nonconformists.

Interestingly enough, in the book 1984 I believe the rebel group was actually a government front to indoctrinate/control all the people who didn't conform, to keep genuine dissent from arising. When Microsoft purchased a share in Apple and made agreements to cooperate in some areas, I couldn't help but think about the parallels.

(And no, this is not meant as a cheap shot at Microsoft).

Customer Loyalty & Pizza

In timely coincidence, we were talking last week about customer loyalty and discussing this week top-of-mind and consideration of pizza joints. My family tends to alternate between Pizza Hut and Pagliaccis, because the kids like PH better and my hubby and I like Pagliacci's better. In the several years that we've been ordering pizza for delivery in our current home, on average we have probably been good for an order from one or the other once every ten days. Because we all like different toppings, this isn't the cheapest habit! Our typical order from Pizza Hut is $25-30 and our Pagliacci order is regularly over $32. Due to various reasons, when we placed our order with Pagliacci last week, it had probably been a good four months since we had last ordered from them. When the pizza order arrived (early and correct), I was surprised to hear what the delivery guy had to say - "This one is on us!" He then handed me a "Thanks!" card with several staff member's signatures. This was only the second time this happened in almost five years, but boy is it effective. I'm sure we'll only order Pag's for the next several orders, so it will pay off for them. They have made us loyal. After I tipped the man and closed the door. I thought to myself how there's probably no chance that Pizza Hut would ever do that, and how cool it was to have such nice surprise!